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Frequently Asked Questions
General & Treatments
What treatments do you offer?
We offer specialised scalp care treatments including Herbal Essence Scalp Therapy and Scalp Deep Therapy, designed to improve scalp health and support stronger hair growth.
What is the difference between Scalp Deep Therapy and Herbal Essence Scalp Therapy?
Scalp Deep Therapy focuses on deep cleansing — removing buildup, excess oil, and impurities to create a clean foundation.
Herbal Essence Scalp Therapy focuses on nourishment and repair — using slow-brewed herbal essence to restore scalp balance, strengthen hair roots, and support long-term hair health.
For best results, both treatments can be combined as part of a complete scalp care routine.
What is special about your herbal therapy?
Our Herbal Essence Scalp Therapy uses a unique slow-brewed method prepared in ceramic herbal pots.
This allows the natural ingredients to retain their potency while delivering deeper nourishment to the scalp — a method not commonly used in modern scalp care.
Can this treatment help with grey hair?
Yes, selected herbal options are designed to help naturally blend and cover grey hair while improving scalp condition.
Different options are available depending on your needs — from no-colour scalp care to natural colour enhancement and deeper coverage.
Will the treatment change my hair colour?
It depends on the treatment selected.
- Colourless Herbal will not affect your natural hair colour
- Coloured Herbal provides a natural blending effect
- He Shou Wu Herbal offers deeper, darker coverage
Our team will recommend the most suitable option based on your preference.
Do I need a consultation before treatment?
Yes, we recommend a consultation to assess your scalp condition and suggest the most suitable treatment.
How many sessions will I need?
The number of sessions varies depending on your scalp condition. Our team will advise you accordingly.
Are your treatments suitable for sensitive scalp?
Our treatments are designed to be gentle and herbal-based. Please inform us of any specific concerns before your session.
How do I book a treatment?
You can book a treatment by contacting us via WhatsApp. Our team will assist you with scheduling and recommendations.
Products
What products do you offer?
We offer a range of scalp-focused hair care products designed to support different scalp and hair needs, including:
- Root Booster Shampoo (oil control & scalp balance)
- Hydrating Scalp Shampoo (moisture & repair)
- Hairloc Herbal Scalp Tonic (1•2•3) (targeted scalp treatment)
- Hair Treatment Spa (deep hair repair & nourishment)
What is the difference between your shampoos?
Each shampoo is formulated for different scalp conditions:
- Root Booster Shampoo helps control oil, reduce itchiness, and support hair fall concerns
- Hydrating Scalp Shampoo focuses on moisture balance, soothing sensitivity, and repairing dry or damaged hair
Our team can recommend the most suitable option based on your scalp condition.
What makes your products different?
Our products are designed with a scalp-first approach — combining botanical extracts, essential oils, and repair-focused ingredients.
Unlike conventional products that focus only on cleansing, our formulas are developed to balance oil, support scalp health, and improve hair condition in one routine.
Can I use your products without doing treatments?
Yes, our products can be used as part of your daily hair care routine.
However, for more effective and long-term results, we recommend combining home care with professional scalp treatments.
How do I choose the right product?
The right product depends on your scalp condition:
- Oily or itchy scalp → Root Booster Shampoo
- Dry or sensitive scalp → Hydrating Scalp Shampoo
- Hair fall or scalp concerns → Herbal Scalp Tonic (1•2•3)
- Dry, damaged, or frizzy hair → Hair Treatment Spa
If you are unsure, our team can assist you with recommendations.
Are your products suitable for daily use?
Yes, our shampoos are formulated for regular use depending on your scalp condition.
Can your products help with hair fall?
Our products are designed to support scalp health, which may help reduce hair fall caused by scalp imbalance.
Are your products suitable for sensitive scalp?
Our formulas are designed to be gentle. However, we recommend checking ingredients or consulting us if you have sensitivities.
Orders
How do I place an order?
Orders can be placed through our website.
Can I modify or cancel my order?
Please contact us as soon as possible after placing your order. Changes may not be possible once the order has been processed.
What payment methods do you accept?
We accept standard online payment methods available at checkout.
Delivery
Do you offer delivery?
Yes, we provide delivery within Malaysia.
How long does delivery take?
Delivery typically takes 3-7 working days, depending on your location.
How can I track my order?
Tracking details will be provided once your order has been shipped.
What should I do if my order is delayed?
Please contact us via WhatsApp or email, and we will assist you in checking your order status.
Returns & Refunds
Can I return a product?
Returns are accepted for unused and unopened items within the specified return period. Please refer to our Refund & Return Policy for details.
What if I receive a damaged item?
Please contact us within 3 days of receiving your order, along with photos of the item.