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Privacy Policy
This Privacy Policy explains how Hairloc Sdn Bhd (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following personal data:
- Full name
- Contact details (phone number, email address)
- Billing and delivery address
- Order and purchase details
- Appointment or enquiry information
- Any information you provide via forms, WhatsApp, or email
2. How We Use Your Information
Your personal data may be used for the following purposes:
- To process and fulfil orders
- To manage appointments and enquiries
- To communicate with you regarding your requests
- To provide customer support
- To improve our products, services, and website
- To send updates, promotions, or marketing communications (only if you have consented)
3. Disclosure of Personal Data
We do not sell or rent your personal data.
Your information may be shared with third parties only when necessary, including:
- Payment service providers
- Delivery and logistics partners
- Website or system service providers
- Legal or regulatory authorities (if required by law)
4. Data Protection & Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights
Under applicable laws, you may:
- Request access to your personal data
- Request correction of inaccurate data
- Withdraw consent for certain uses
To exercise your rights, please contact us at:
Email: info@hairloc.com.my
7. Cookies
Our website may use cookies to enhance user experience and analyse website traffic.
You may choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Hairloc Sdn Bhd
Email: info@hairloc.com.my